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9 Questions to Ask Before You Hire a Plumber


9 Questions to Ask Before You Hire a Plumber

Having a good plumber can change your life.

Everyone knows what it’s like to have a plumbing emergency that they can’t solve. It could be a leaking pipe, an overflowing toilet, or a water heater malfunction. The average person doesn’t know how to solve these problems on their own and would be horrified to have to try.

That’s why you need to have a reputable, trustworthy plumber at your disposal. It’s easier said than done, however. Finding the right one can be hard, but not impossible. In this post, we’re going to tell you 9 questions to ask before you hire a plumber.

How these questions get answered will tell you whether or not you can trust them with the plumbing in your home. Let’s not waste any more time.

1. Are You a Licensed?

This is the first and most important of the questions. You should be able to find this out on any plumbers’ website, but if they don’t have a web presence, you need to find out if they’re actually licensed.

Why is this important to ask? Because a lot of homeowners don’t think to ask and just assume that their plumber is licensed. If you move forward without asking and something goes wrong, you won’t have much ground to stand on when you try to get compensated for a job poorly done.

Ask them, but you don’t have to just take their word for it. If they’re licensed, then they’ll be registered with a governing body at either a state or local level.

2. Are You Insured?

Plumbing can be a dangerous gig, so you should always ensure that the plumber working on your home is insured. In the event of a serious mishap, you don’t want to be legally responsible for any of the injuries that are sustained at your house.

It’s a simple question to ask and any reputable plumber will be able to quickly answer “yes” to this question, as well as provide proof.

3. How Experienced Are You?

This is less crucial because there’s nothing stating that a plumber fresh out of their apprenticeship can’t do a perfectly adequate job. However, if you prefer someone that’s “seen it all”, so to speak, then it’s worth asking how much experience they have.

For instance, we at Williams and Fogg have 30 years of experience with plumbing issues of various kinds. We’ve seen about anything you can imagine, so you can rest easy that we’ll get the job done right.

4. What Is the Estimate and Does That Cover Everything?

Getting an estimate is an important part of the hiring process. You should have a pretty good idea of how much their service is going to cost when all is said and done. Of course, things can pop up when there’s a more serious issue behind something that seems simple.

An experienced plumber should be able to give you an accurate estimate for free before they start working on your pipes. It’s always good to ask if the quote includes things like materials, etc.

Most plumbers will give you a flat rate estimate for routine installations or fixes and leave themselves some wiggle room when dealing with larger problems. It’s important to understand a little bit about how pricing and estimation work before you ask your plumber about their estimate.

5. Do You Have References?

You should always obtain references when you can. You could ask the plumber directly for references, but a quick search online will probably tell you all you need to know. The power of ratings and reviews on Google can make or break a plumber.

Some plumbing businesses will also have a section of their website set up with testimonials so you can easily see how their previous customers feel.

6. Warranties…?

In the event of a job going wrong, you should ensure that there is some sort of warranty in place to protect you. Get it in writing.

If you’re unsatisfied with their work long-term, many plumbers will offer warranties for a set period of time where they’ll come back and fix any problems associated with their work.

7. Will You Be Doing the Work?

Some plumbing businesses are made up of a large group of professionals. If you want someone specific, you should ask who exactly will be doing the work on your home.

If you’re getting an estimate from someone from a larger company, it’s not out of line to ask if they’ll be the one doing the work. Sometimes at larger companies, communication breakdowns can occur, resulting in differing estimates or a failure to meet the customer’s expectations.

It’s usually not a problem for a reputable company that hires quality employees but ask about the person that will actually be at your home. They should be forthcoming with details relating to experience and professionalism.

8. What About Emergencies?

Often, plumbing emergencies occur at strange hours. You should feel comfortable calling your plumber at any time of the day or night if you’ve got one.

At Williams and Fogg, we’re available to help 24-hours per day. We’ll give you a quick estimate and send someone to help you as soon as we can. Not every plumber offers 24-hour service, however, so it’s an important question to ask.

9. When Do You Need Payment?

Finally, you should always be clear about how and when you should be paying the plumber. For smaller jobs, you’ll probably pay them upon completion. Larger jobs like house remodeling might involve payment plans.

Different plumbers will have different payment plans and if they don’t broach the subject with you prior to starting the job, you should always ask. You don’t want to run into any unexpected costs that you can’t afford or aren’t comfortable with paying.

Hire a Plumber Today

Use these questions not just to hire a plumber but to hire the best plumber possible. Any good plumbing service will be used to answering questions like these, so you don’t need to feel any awkwardness about finding out pertinent information.

Visit us at Williams and Fogg for a free estimate for your plumbing emergency and call us anytime for our 24-hour service. While you’re on our site, please visit our blog to read helpful tips on how to deal with common plumbing issues as well as issues with heating and electricity.


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